Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

     

  • Day: calendar day;

     

  • Continuing performance contract: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;

     

  • Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows for future consultation and unaltered reproduction of the stored information;

     

  • Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;

     

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

     

  • Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;

     

  • Technique for distance communication: a means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time;

  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

No visiting address or return address. Contact info@lawrence-living.com for further questions.

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded and orders placed between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and that they will be sent free of charge as soon as possible at the consumer’s request. If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer can always rely on the applicable provision that is most favorable to them.

 

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated. The offer is non-binding. The entrepreneur is entitled to change and adjust the offer. The offer contains a complete and accurate description of the products and/or services offered. Apparent mistakes or errors in the offer do not bind the entrepreneur. All images and specifications in the offer are indicative and cannot be grounds for compensation or dissolution of the agreement. Each offer contains information that makes it clear to the consumer what the rights and obligations are, in particular:

  • The price, excluding customs clearance costs and import VAT. These additional costs are at the customer’s expense and risk.

  • Any shipping costs;

  • How the agreement will be concluded;

  • Whether or not the right of withdrawal applies;

  • The method of payment, delivery, and execution.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the set conditions. The entrepreneur confirms receipt of electronic acceptance immediately. Until this receipt is confirmed, the consumer can dissolve the agreement. The entrepreneur takes appropriate technical and organizational measures to secure electronic data transfer and ensures a safe web environment.

Article 6 – Right of Withdrawal

Upon purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This period starts the day after receipt of the product by or on behalf of the consumer. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to decide if they wish to keep it. To exercise this right, the consumer must notify the entrepreneur in writing/email within 14 days of receipt and then return the product within another 14 days. The consumer must provide proof of timely return (e.g., proof of shipping).

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are for the consumer’s account. The entrepreneur will refund the amount paid as soon as possible, but no later than 14 days after withdrawal, provided the product has been received back or conclusive proof of complete return is provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the right of withdrawal for specific products, provided this is clearly stated in the offer. This includes:

  • Products made to consumer specifications (customized);

  • Clearly personal items;

  • Perishable goods;

  • Sealed audio/video or software where the seal has been broken;

  • Hygienic products where the seal has been broken.

Article 9 – The Price

Prices will not be increased during the validity period stated in the offer, except for changes in VAT rates. Note: The place of delivery occurs outside the EU. Consequently, import VAT and/or customs clearance fees will be collected from the customer by the postal or courier service. Therefore, the entrepreneur does not charge VAT at checkout.

Article 10 – Conformity and Warranty

The entrepreneur warrants that the products meet the agreement and reasonable requirements of reliability. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The warranty does not apply if the consumer has repaired/modified the products themselves or if the products have been handled carelessly.

Article 11 – Delivery and Execution

The company will execute accepted orders with speed, but at the latest within 30 days, unless a longer period is agreed upon. If delivery is delayed, the consumer has the right to dissolve the contract at no cost. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer.

Article 12 – Continuing Performance Transactions

Consumers can terminate open-ended contracts at any time with a notice period of up to one month. Fixed-term contracts can be terminated at the end of the term with the same notice period. Silent renewals are only permitted under specific conditions (e.g., conversion to an open-ended contract with a one-month notice period).

Article 13 – Payment

Unless otherwise agreed, amounts owed must be paid within 7 working days after the start of the cooling-off period. The consumer is obliged to report any inaccuracies in payment details immediately.

Article 14 – Complaints Procedure

Complaints must be submitted fully and clearly described within 7 days after the consumer discovers the defects. The entrepreneur will respond within 14 days. If a complaint is found to be justified, the entrepreneur will, at their discretion, replace or repair the products free of charge.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad.