We are Lawrence Living (referred to as “we,” “our,” and “us”). We are the company that collects your personal data and controls how it is used (the “data controller”).

SCOPE OF THIS POLICY

We are committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy explains how we use the personal data we collect when you use our website and app. It also provides information about your privacy rights and how the law protects you.

HOW DO WE COLLECT YOUR PERSONAL DATA, WHAT DO WE COLLECT, AND WHAT DO WE DO WITH IT?

Below, we have outlined which personal data we may collect during your use of our website and app and how Lawrence Living uses it.

What data do we collect and why?

  • Account Registration: We collect your full name, title, address, email address, phone number, and date of birth (if provided).

    • Purpose: To store your details for easier login/ordering, process and deliver orders, verify your age, send service updates, and register you for loyalty programs or newsletters (unless you opt out).

  • Newsletter Sign-up: We collect your email address.

    • Purpose: To ensure you receive the latest news regarding product releases, offers, and discounts.

  • Orders: We collect your full name, title, delivery/billing address, email, phone number, and payment details.

    • Purpose: To process payments, deliver products, handle returns/refunds, and provide customer support.

  • Usage History: Details about previous orders, browsing history, and wishlist items.

    • Purpose: To analyze preferences, make personalized suggestions, and show relevant ads on third-party websites or social media.

  • Communication: Your name, email, and any information included in messages sent via post, email, WhatsApp, or social media.

    • Purpose: To handle your comments/questions and contact you if necessary.

  • Contests: Name, email, and other info provided during competitions.

    • Purpose: To manage your entry and, with your consent, send details about products and events.

  • Loyalty Program: Point balance, purchase details, and redeemed rewards.

    • Purpose: To manage membership, determine eligibility for perks, and send exclusive offers.

  • Technical Information: Data about your device (IP address, resolution, browser, OS).

    • Purpose: To save preferences (language/login), show relevant ads, analyze engagement with our communications, and improve website usability.

We may also collect and share anonymized/aggregated data (such as demographic info) that does not identify you, used for marketing strategy and inventory management.

OUR LEGAL BASIS FOR PROCESSING

We will never use your personal data unlawfully. Our legal bases include:

  • Performance of a Contract: Necessary to provide products, manage your account, or run contests.

  • Legal Obligation: Necessary for fraud prevention or tax purposes.

  • Legitimate Interests: Necessary for marketing (communicating with customers), improving our services, defending against claims, and providing quality customer support.

  • Consent: Used for cookies and certain marketing communications (where you have explicitly opted in).

MARKETING

After a purchase, we want to keep you informed about new products and offers. We will send updates via email and/or SMS unless you choose to “opt out” or contact us at info@lawrence-living.com You can withdraw consent at any time via the opt-out links in our messages.

CHILDREN

Children under the age of 15 are not permitted to use our website or app. We may require age verification during account registration.

SHARING PERSONAL DATA

We do not sell your personal data to third parties. We may share data with selected service providers, such as:

  • Logistics and warehouse providers

  • Couriers and delivery companies

  • Payment and IT/technical providers

  • Marketing agencies and analytics providers

  • Professional advisors (lawyers, bankers, insurers)

All third parties are required to respect the security of your data and use it only in accordance with our instructions.

INTERNATIONAL TRANSFERS

Some providers are located outside the European Economic Area (EEA). In such cases, we ensure a similar level of protection through European Commission-approved contracts or by ensuring the destination country has adequate protection laws.

DATA SECURITY

We have implemented security measures to prevent data loss, unauthorized access, or disclosure. Access is limited to employees and partners with a genuine business need. We have procedures to handle suspected data breaches and will notify you and the regulator when legally required.

DATA RETENTION

We only keep data as long as necessary for the purposes it was collected for:

  • Account Data: Kept as long as the account remains active.

  • Purchase Data: Kept for seven years after the last purchase for legal and accounting reasons.

  • Marketing Data: Kept as long as you wish to receive updates. If you are inactive for 12 months, we will enter you into a 30-day “inactive program” before removing your details from marketing.

YOUR LEGAL RIGHTS

You have the right to:

  • Access, correct, or erase your personal data.

  • Object to or restrict the processing of your data.

  • Request data portability.

  • Withdraw consent at any time.

If you have concerns, please contact us first at info@lawrence-living.com You also have the right to lodge a complaint with a data protection authority (such as the ICO in the UK).

CHANGES TO THIS POLICY

We may update this policy occasionally. Significant changes will be communicated to you directly.